PurrSoak FAQ — Sizing, Shipping, Returns & How It Works
Product & fit
Can I use it outdoors or with a hose?
Yes. The stainless steel frame is rust-resistant and the mesh drains instantly, so a driveway or garden works as well as a bathtub.
Is it easy to clean?
Rinse the mesh sling and the frame after use and let it air dry. No disassembly needed.
Does it fold for storage?
Yes — it folds flat in seconds and stores under a sink, in a closet, or in a cabinet.
What colors are available?
Blue, gray, and pink.
Does it work on anxious or squirmy dogs and cats?
Most pets settle once their legs are supported through the sling and they can't gain leverage to jump or bolt. It won't turn a bath-hating dog into a bath-loving one overnight — for very anxious pets, pair it with treats and a calm first introduction, and keep the first session short.
What size dogs and cats does it fit?
Cats and small-to-medium dog breeds — think terriers, spaniels, French bulldogs, beagles. The platform measures 23.6 in × 12.2 in with a 15.75 in leg height, and it's rated up to [X lbs]. It's not built for large or giant breeds.
Is it safe? Does it hurt them?
The mesh distributes weight across the torso, not the joints, and the legs hang free through the openings rather than being tied or clipped. Nothing restrains the pet — the sling limits leverage, that's all. Never leave a pet unattended in the stand.
Orders & shipping
How long does shipping take?
Orders ship within 1–2 business days. Delivery typically takes 7–12 business days after dispatch.
How much is shipping?
Free on all orders.
Can I track my order?
Yes. You'll get a tracking link by email as soon as your order ships.
Can I change or cancel my order?
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to change or cancel it. Once it's shipped, you'll need to use our 30-day return process instead.
Do you ship outside the US?
No.
Is it safe? Does it hurt them?
The mesh distributes weight across the torso, not the joints, and the legs hang free through the openings rather than being tied or clipped. Nothing restrains the pet — the sling limits leverage, that's all. Never leave a pet unattended in the stand.
Returns & support
What's your return policy?
30 days from delivery, for a full refund. The stand needs to be in
resellable condition with its original packaging. Client take in charge the shipping.
What if it arrives damaged?
Send a photo to keitaibrahimpro14@gmail.com within 48 hours of delivery
and we'll replace it — no return shipping needed.
How do I contact you?
keitaibrahimpro14@gmail.com, or through the contact form. We answer within
7 business hours, Monday to Friday.